At Markstyling, we are committed to ensuring your satisfaction with our luxury leather bags and fashion products. If, for any reason, you are not completely satisfied with your purchase, our Return & Refund Policy outlines the terms and procedures for returning items and receiving refunds.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
● Timeframe: Returns must be initiated within 7 days of receiving your order.
● Condition: Items must be unused, unworn, and in the same condition that you received them, with all original tags, packaging, and accessories included.
● Non-Returnable Items: Personalized or custom-made products, gift cards, and items marked as "final sale" are not eligible for returns.
2. How to Initiate a Return
To initiate a return, please follow these steps:
1. Contact Us: Email our customer service team at contact@themarkstyling.com with your order number, details of the item(s) you wish to return, and the reason for the return.
2. Return Authorization: Once your return is approved, we will provide you with a return authorization and instructions for shipping the item back to us.
3. Return Shipping: Customers are responsible for covering return shipping costs, unless the item was damaged or defective upon arrival. We recommend using a trackable shipping service to ensure safe delivery.
3. Return Shipping Address
Once your return is approved, please ship your item(s) to the following address:
[Insert Return Shipping Address]
4. Refunds
Once we receive and inspect your returned item(s), we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 3 business days for the refund to appear in your account, depending on your bank or payment provider.
5. Late or Missing Refunds
If you haven’t received your refund within the expected time, please take the following steps:
1. Check Your Bank Account: Sometimes refunds may take a few days to process.
2. Contact Your Payment Provider: It may take some time before your refund is officially posted.
3. Contact Us: If you’ve done all of the above and still haven’t received your refund, please contact us at contact@themarkstyling.com.
6. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange a damaged or defective item for the same product, please contact us at contact@themarkstyling.com for further instructions.
7. Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 3 days of receiving the item. We will arrange for a replacement or offer a refund after verifying the issue.
8. Sale Items
Only regular-priced items are eligible for a refund. Sale items and items purchased at a discount are considered final sale and cannot be returned for a refund or exchange.
9. International Returns
For international orders, return shipping costs and customs duties or taxes are the responsibility of the customer. Please contact your local customs office for
more details regarding return shipping procedures and potential fees.
10. Contact Us
If you have any questions or concerns regarding our Return & Refund Policy, feel free to reach out to our customer support team: Contact@themarkstyling.com
